At Lybaa.com, we strive to ensure your complete satisfaction with every purchase. However, if you’re not entirely happy with your order, we offer a straightforward Return & Refund Policy for eligible items.

Please read this policy carefully before requesting a return or refund.

1. Eligibility for Returns & Refunds Timeframe: You may request a return or refund within 14 days of receiving your order.

Condition: Items must be unused, unopened, and in their original packaging with all tags/labels intact.

Proof of Purchase: A valid order number or receipt is required.

Non-Returnable Items: For hygiene and safety reasons, the following cannot be returned or refunded: ❌ Opened or used beauty products (e.g., creams, serums, makeup) ❌ Personalized/customized items ❌ Sale/discounted items (unless defective)

2. How to Initiate a Return Contact Us within 14 days of delivery at [Your Customer Support Email] with: Your order number Product name & reason for return Photos (if the item is damaged/defective) Approval & Instructions: Our team will review your request and provide return instructions. Returns must be authorized before sending back.

Ship the Item Back: Once approved, ship the item to the provided return address. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

3. Refund Process Processing Time: Refunds are processed within 5-10 business days after we receive and inspect the returned item. Refund Method: Refunds will be issued to the original payment method. Partial Refunds: If the item is not in its original condition, a partial refund may be issued.

4. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with: 📸 Photo/video proof of the issue 📦 Order number & product details

We will either: ✅ Send a free replacement (if available) ✅ Issue a full refund (including return shipping, if applicable)

5. Exchanges We currently do not offer direct exchanges. Instead: Return the original item for a refund. Place a new order for the desired product.

6. Shipping Costs & Lost Returns Customer Pays for Returns: Unless the return is due to our mistake.

Lost in Transit: We recommend using a tracked shipping method. Lybaa.com is not responsible for return packages lost or damaged during transit.

7. Final Sale Items Items marked "Final Sale" are not eligible for returns or refunds unless defective.

8. Contact Us For any questions about returns or refunds, email us at: 📧 [Your Customer Support Email] ⏳ Response Time: Within 24-48 hours

Note: This policy applies only to purchases made directly through Lybaa.com. For third-party marketplace purchases (e.g., Amazon, eBay), refer to their respective policies.

Thank you for shopping with Lybaa.com! 💖